Information Desk Representative - Omaha, On Call Weekend Evening Hours

RESPONSIBILITIES:

• Provides customer service to all entering Madonna facilities as the first source for directions and assistance to those in need.
• Provides directions and guidance and information to visitors, patients, residents and staff and external parties with excellent customer service displaying Madonna hospitality with a friendly demeanor.
• Primarily performs basic duties which includes in-person direct verbal communication as well as by telephone following Madonna confidentiality policies and HIPAA regulations.
• Assists with training other staff and volunteers as assigned.
• Provides general information to patients, vendors, caregivers/visitors and employees and all others entering the facility to help with way-finding.
• Responds to emergency codes using proper procedures assisting others in the area to do the same.
• Maintains knowledgeable about Madonna through reading of the Madonna Hub, Independent, checking the information book and other information offered by Madonna.
• Greets people and verbally shares appropriate authorized information.  Provides guidance to patients, visitors and Madonna staff and all others in a pleasant and friendly as well as informed manner.
• Performs various tasks such as taking messages or giving directions/instructions, to internal and external parties.
• Provides assistance to volunteers.
• Answers telephone and makes telephone calls in order to efficiently relay calls or messages to others.
• Assists with packages, flowers, and other items delivered to ensure timely pick up or delivery to appropriate parties
  QUALIFICATIONS:
  
• High School diploma or equivalency required.
• Experience in information desk, receptionist, customer service or medical environment requiring frequent public interaction preferred.
• Must have excellent customer service and problem solving skills.
• Excellent communication skills required including verbal, (in person or by telephone), and written clarity.
• Must be able to work independently, as well as in collaboration with others.
• Must have the ability to operate standard office equipment and basic computer access.
• Must be at least 18 years of age.
  
  Madonna provides a professional work environment free from discrimination and harassment, including sexual harassment.  Discrimination or harassment on the basis of a current or potential employee's race, creed, color, religion, sex, sexual orientation, gender identity or gender expression, age, disability, national origin, pregnancy, receipt of public assistance, marital status, Vietnam era veteran status, genetic information, or any other protected class specified under applicable local, state, or federal law is expressly prohibited.