Assistant Program Director - Crisis Stabilization and Resource Center

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative, and team-oriented environment, then Heartland Family Service is the agency for you. 

SUMMARY DESCRIPTION OF WORK

The Assistant Program Director will support the Program Director in overseeing the Crisis Stabilization and Resource Center, with supervisory responsibilities and key support functions for program staff. The Crisis Stabilization and Resource Center serves adults experiencing acute mental health crises and provides respite care as needed. This role requires strong decision-making, problem-solving, organization, attention to detail, and the ability to prioritize tasks and meet deadlines.

Compensation: between $46,800 and $59,206 per year (salary is determined by total years of relevant experience)
Work Schedule: 40 hours per week

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MINIMUM QUALIFICATIONS

• Bachelor’s Degree and three or more years’ experience in related field required or a master’s degree in human services, psychology, social work, sociology, or a related field preferred.
• Substance abuse and mental health experience required.
• Supervisory experience preferred.
• Valid driver’s license/ acceptable driving record

Essential Duties and Responsibilities

 Staff Supervision & Development

• Provides regular supervision, training, and support for all non-clinical program staff.
• Hires, supervises, monitors, trains, evaluates, and develops non-clinical program staff.
• Evaluates efficiency and effectiveness of non-clinical service providers to ensure quality care.
• Develops and coordinates activities for staff, program, and volunteers.
• Develops and maintains the staffing schedule; monitors and approves schedules.
• Assists in facilitating educational participant support groups and trains staff to facilitate these groups.

 Client Services & Care Coordination

• Provides direct oversight of admissions, coordinating with clinical staff, referral, and funding sources.
• Oversee client intake, care, and discharge, ensuring documentation is complete, accurate in the EHR, and compliant with billing requirements.
• Networks and collaborates with community providers and agency programs to assist clients in accessing resources.
• Works as part of a team to provide trauma-informed care to clients.
• Participates in interdisciplinary family/case staffing to share and gather information for service planning.
• Documents client activity, progress, and needs per established procedures.

 Program Operations & Quality Assurance

• Participates in program quality improvement teams and workgroups, guides implementation of projects, policies, and initiatives.
• Collects and monitors data needed for reports.
• Updates, develops, and completes program forms.
• Monitors and manages deadlines for reports, projects, and tasks.
• Coordinates with the Office Manager to monitor inventory of supplies, food, training materials, furnishings, toys, and outdoor equipment.
• Assists the Director and Grants Coordinator in researching and writing for additional funding opportunities.

 Availability & Support

• Work schedule provides variability to ensure more support for evening and overnight shifts.
• Available for on-call emergencies on a rotating basis; assists/covers shifts for evenings and weekends as needed.
• Performs other program-related duties as assigned.

 Professional Standards

• Displays a courteous and caring attitude to clients, staff, volunteers, and visitors.
• Cooperates and collaborates with program staff, volunteers, and other agency departments.
• Is dependable and punctual with scheduling and attendance.
• Abides by all program and agency procedures, policies, and requirements.
• Creates, maintains, and shares (as appropriate) a dynamic self-care plan.
• Essential functions of this job are to be performed on the company’s physical work site.

*DENOTES ESSENTIAL JOB FUNCTIONS